We construct
uncompromising integrations
for enterprise platforms.
Custom Genesys Cloud applications, robust Zendesk configurations, and custom WooCommerce engines. Architectural precision with zero unnecessary overhead.
Core Integrations & Platforms
Capabilities
Systems designed for high reliability and scale.
We build high-performance workplace widgets, automated logic pipelines, and clean customer storefront integrations that seamlessly sync operations.
Platform Consulting
Bespoke interaction routing architecture, complex Architect call/chat flows, optimized Data Actions, and webhook triggers designed to safely scale interaction volume.
Optimized Workflows
Complete ticket routing structural optimization, trigger audits, advanced automation design, and Guide custom UI development for a clean ticketing pipeline.
Sidebar Widgets
Custom workspace widgets designed for both Genesys AppFoundry and Zendesk App Marketplace. Embed legacy internal data models directly where your agents need them.
Platform Solutions
Clean, lightweight digital store setups. Expert optimization and custom logic mapping for Shopify, BigCommerce, or robust WooCommerce and WordPress instances.
Synchronous Middleware
Low-latency serverless routes built to link transactional webstores with support centers. Synchronize billing, user status, and client histories securely in real time.
Lightweight Automation
Cost-effective data synchronizations, background triggers, custom Google Sheets macro-apps, and instant API reporting pipelines using serverless script infrastructure.
Led by actual enterprise credentials.
I am Samuel Kling. Alongside my independent consulting work, I actively direct systems architecture and lead a high-performing team of solution engineers and system owners for one of the largest online travel agencies in the world.
My primary responsibility involves managing, engineering, and safeguarding a critical digital ecosystem consisting of Zendesk, Genesys Cloud, and numerous proprietary internal tools handling millions of customer touches globally.
This is not theoretical consulting. Your platform architecture is designed and analyzed through the lens of strict uptime, safety parameters, and enterprise-grade resilience.
Let's build something resilient.
To maintain strict focus and delivery standards, somekling accepts a selective portfolio of projects each quarter. Get in touch directly to discuss your integration objectives or schedule an architectural review.